What career path is right for you?

The fields of Life Science, Chemicals, Technology, Engineering and Clinical Research, offer a vast array of exciting and dynamic career opportunities. It can sometimes be confusing trying to figure out what career appeals to you, with so many different paths out there. If you’ve recently graduated and are looking to get started in industry, or you’re making a move into a new area, make sure it is the right decision for you.

What do you find engaging?

Consider your strengths, interests and values. Which subjects, activities or areas pique your interest? Understanding your preferences can guide you towards a field that aligns with your natural preferences. So, are you most drawn to computer programming, problem solving or even exploring the intricacies of living organisms? These are important things to consider when picking your career path, as it will ensure you enjoy your work and lead to a much more rewarding professional journey.

Your educational background

Assess your educational background and identify the subjects that resonate with you. Careers in these industries often require a strong foundation in specific disciplines. For example, if you excel in Biology and Chemistry, a career in Biochemistry, Genetics or Pharmaceuticals may be a natural fit. If you have a knack for problem-solving and logic, Computer Science or Engineering could be promising routes.

Career exploration

This industry offers a unique chance to explore many different aspects to find your niche within the broader landscape; there are always opportunities to diversify your career and options to work across multiple disciplines. Take your time to research different fields and industries, as this can provide valuable perspectives and help you make informed decisions about your career path.

Professional and skill development

Identify the skills required in potential careers and assess your current skill set. Are you proficient in the laboratory techniques, programming languages or data analysis skills needed for that specific field? Recognising your strengths and areas for improvement can guide you toward roles that utilise your existing skills or encourage you to gain new ones through education or training.

Your personal values

It is important to consider the overall impact of different fields, and how they align with your personal values. Whether you’re interested in advancing healthcare, developing sustainable technologies or getting involved with ground-breaking research, connecting your personal values and interests to your career can create a sense of purpose that could be a driving force in a fulfilling, professional life.

By understanding your interests, educational background, skillset and professional goals, you can navigate the vast landscape of opportunities to find a career that not only aligns with your abilities, but also one that you find rewarding. Whether you aspire to be a researcher, engineer, data scientist or clinician, the world of Life Science and Clinical Research is full of possibilities waiting to be explored.

Want to find out what a job involves and if it’s the right journey for you?

Read our job profiles detailing everything you need to know about a range of careers that we recruit for.

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Choosing a career that makes a difference

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Choosing a career that makes a difference

Working in the Life Sciences and Clinical Research industries can be a meaningful and rewarding career. It provides an unparalleled opportunity to contribute to the advancement of the sciences and make an impact on the lives of countless individuals.

In the vast landscape of career choices, individuals seeking a profession that combines intellectual stimulation with sense of purpose, often find themselves in Life Science or Clinical industries. These sectors offer a unique blend of scientific challenges, intellectual stimulation and the chance to be at the forefront of advancing healthcare; with ground-breaking discoveries that push the boundaries of medical knowledge and contribute to the betterment of human lives.

Scientific Challenge, Innovation and Discovery

Working as a researcher or clinician can be intellectually stimulating, providing an opportunity to contribute to the collective understanding of medicine and biology. These dynamic fields often have the chance to make ground-breaking discoveries and contribute to the development of new technologies, therapies and diagnostic tools; overcoming significant scientific challenges through medical innovation.

Diverse Career Opportunities and Interdisciplinary Collaboration

A career in this industry offers a diverse range of opportunities. The multidisciplinary nature of these roles can enables individuals to explore different aspects of research and find their niche within the broader landscape. Whether in academia, industry or healthcare, there are many avenues for career growth and development.

Addressing Global Health Challenges

Life Science and Clinical Research professionals play a crucial role in addressing global health challenges and the connection to the real-world application of research can be a powerful motivator. Discoveries and advancements in research can lead to better treatments, increased survival rates and improved quality of life.

Ethical Considerations

Working in Life Science and Clinical Research demands a strong commitment to ethical principles. Professionals working in these fields must uphold the highest standards of integrity, transparency, and confidentiality. The emphasis on ethical conduct adds an additional layer of purpose to the work, reinforcing the notion that the pursuit of scientific knowledge should be guided by a moral compass that prioritises the well-being of individuals and communities.

Personal Fulfilment

Many individuals find personal fulfilment in contributing to the betterment of society. Choosing a career in this industry not only offers a rewarding career path, but also allows individuals to make a meaningful impact on global health. This sense of purpose can be highly rewarding.

For those seeking a profession that combines a passion for science with a sense of purpose, a career in the Life Science and Clinical Research sectors can be the fulfilling path they are looking for. This goes beyond the intellectual rewards, with professionals in these fields having the privilege of contributing to the advancement of research, treatments and overall healthcare.

If you would like to discuss your career in science, get in touch with one of our consultants here.

Click to see our latest job roles.

Read our case studies on some of our key projects.

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Organise your hiring strategy

Start the year well with new hires! In the rapidly advancing field of Life Sciences, Chemicals, Engineering and Clinical Research, staying ahead requires not only pioneering research and innovation but also a workforce equipped with diverse skills and expertise. As the industry evolves, so do the challenges and opportunities in attracting top talent.

Understanding the current market:

It has been evident that 2023 has been full of economic uncertainty, this has had a knock-on effect for recruitment – making it a difficult time for people looking for work and for those hiring staff. The market is constantly changing and growing; through breakthrough discoveries and technological advancements, the types of jobs and skills in demand ever evolving.

This growth comes with a heightened demand for skilled professionals across various disciplines such as molecular biology, bioinformatics, clinical research, and regulatory affairs. As companies strive to stay competitive, a strategic and well-organised recruitment strategy becomes imperative.

5 key considerations for a strategic hiring approach:

1. Identify skills gaps:

Before diving into the hiring process, there must be a comprehensive assessment of the current employee’s skills and competencies. Identifying skills gaps allows for targeted recruitment to fill these and ensure that the team is well-equipped to tackle all challenges. A great way to cover skills gaps that arise, is by hiring a contractor on a temporary basis!

2. Invest in professional development and soft skills:

The rapidly evolving nature of the Life Science, Chemical, Engineering and Clinical Research markets requires a commitment to continuous learning. Opportunities to take on people with new skills will always arise, by keeping up to date with the latest advancements, you can pre-empt these needs. It is also important to remember, that while technical expertise is crucial, soft skills such as communication, collaboration and adaptability are equally important.

3. Embrace diversity, equality and inclusion:

The Life Science, Chemical, Engineering and Clinical Research sectors benefit immensely from diverse perspectives and backgrounds. Embracing diversity and inclusion in the hiring process not only creates a culture of innovation but also helps address problems from different angles. This includes promoting gender diversity, ethnic diversity, and ensuring an inclusive workplace for individuals with varying abilities – catering to everyone’s individual strengths.

4. Make the most of technology:

The integration of technology in the recruitment process can streamline and enhance the hiring strategy. Here at CK we have a database of over 250,000 candidates, with an extensive network of job seekers. In todays world, it is important to factor in all of the technologies available, in particular the use of social media platforms such as LinkedIn. Networking and building strategic partnerships can vastly increase your visibility in the community.

5. Utilise a specialist recruitment agency:

Many larger companies have the capacity for dedicated recruiters to be employed internally or for the function to be outsourced to a service provider. It is important to remember, that while recruitment agencies charge a fee, they are not always an expensive alternative. Choose the right consultancy for the right position and you have an ally who will take much of the hard work from you, be well networked with the right people and act as an ambassador for your organisation.

Consider cost against value. If you called thirty different recruiters you could probably find half of that number would agree to very low fees and you’d have an instant preferred supplier list to send a bulk email out to for every vacancy. Low cost and low maintenance, but you wouldn’t have the time to brief each of those companies on the detailed requirements of each role. The recruitment consultants will be working on a large number of vacancies in order to boost their salary and with companies offering low fees this could mean the level of attention given to your roles will likely be low priority for them. Remember, that consultant is the first point of contact on behalf of your company with potential candidates.

A good recruiter should be able to advise you on organisations to speak to for areas in which they aren’t specialists. If you view your recruiter as a business partner they will view you in the same way. If you have a small list of trusted suppliers you’ll have the time to properly brief them with the full details of positions, background to roles, the personality required to fit well with the team and they’ll be able to offer advice upon the pool of candidates available. Once armed with that information they can begin the search process, speak to candidates with a sense of conviction and supply you with a shortlist of highly targeted applicants. It’s useful at this point to plan timelines, agree dates up front for CV submission, management review and interviews and you will have that person on board sooner than if each stage in the process was managed ad-hoc.

The success of any company centres on the ability to attract, retain and develop top-tier talent. A strategic hiring approach that addresses skill gaps, embraces diversity, adapts to industry trends and invests in professional development is crucial for growth and innovation. By staying informed on the ever-evolving landscape and adopting a proactive hiring strategy, you can position you will build a skilled workforce and successful organisation.

You may also like to read:

5 Insights into the Current STEM Job Market in the UK

Diversity, equality and inclusion

Unbiased hiring with CK Group

Why work with a specialist recruitment agency?

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Staying motivated during your job search

For many people, navigating the job search process can be challenging and demotivating if you feel you are not making as much progress as you would like. Whether you’re a recent graduate eager to start your career or an experienced professional seeking a new opportunity, maintaining motivation throughout this process is essential.

To begin with, you need to set clear and achievable goals, breaking your job search down into smaller more manageable tasks. By accomplishing and tracking these smaller tasks, you’ll feel a sense of progress and momentum, which can significantly boost your motivation. Define what you want in your next job, including the type of role, industry, company culture, and location. Having a clear goal in mind can keep you focused and motivated.

It’s crucial to remain adaptable and open-minded during your job search. Rejection is a natural part of the process, and it’s essential not to take it personally. Use rejection as an opportunity to learn and improve. Ask for feedback when possible and use it to refine your approach. Remember that setbacks are temporary, and each rejection brings you closer to the right opportunity.

In order to not become overwhelmed by the ups and downs of job hunting, you will need to take onboard any constructive criticism and build resilience. Criticism is an unavoidable part of any professional journey. Learning to handle criticism with resilience is a skill that can significantly contribute to long term success. Viewing criticism as an opportunity to learn and grow rather than a setback, will help to develop the mindset needed to deal with the challenges of the workplace with a positive mindset.

All feedback is crucial for personal and professional development. Celebrate the small victories, such as being asked for an interview, receiving positive feedback or even just staying consistent with your job search routine. By focussing on these achievements, you will stay positive and more motivated throughout the process.

Remember, finding the right job takes time, so be patient with yourself. Keep moving forward and focus on your end goal, eventually, you’ll find the job role that aligns with your aspirations. Our consultants are always available to discuss any opportunities they think would be suitable for you.

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How to overcome job hunting anxiety

Job hunting can be a rollercoaster of emotions. The process of searching for a new job opportunity can often lead to feelings of stress, self-doubt, and anxiety. It’s entirely normal to experience these emotions during such a significant phase of life, but it’s crucial not to let them overwhelm you.

Set realistic goals and clear objectives

Start by setting achievable and realistic goals for your job search, breaking down your objectives into smaller, more manageable tasks; such as updating your CV, networking or applying for a certain number of jobs per week.

Have a clear vision of your career goals and aspirations, this will guide your job search and give purpose to your efforts.

Create a routine and stay organised

Create a system to keep track of your job applications, interviews and networking efforts. Staying organised can help reduce stress and prevent missed opportunities.

Establish a structured routine to help keep yourself organised and motivated. Set aside specific times during the day dedicated to job searching, networking and self-care. Maintaining a routine can provide a sense of control and stability during an otherwise uncertain period.

Seek support or utilise recruitment agencies

Don’t hesitate to seek guidance or support from friends, family or mentors, sharing your job search experience can alleviate stress and offer fresh perspectives.

A recruitment agency is a great way to reduce some of that pressure. Specialist recruiters, like CK Group, are solely focussed on connecting skilled professionals with companies seeking specific expertise. Acting as intermediaries between the job seeker and hiring company it creates a much more streamlined process. They will update you on any potential opportunities, as well as seeking feedback on your behalf.

Get the most out of the application process

Keep your CV and prepared interview questions up to date at all times. Your CV should clearly show your strengths and experience to demonstrate how you are the best person for the job.

Research common interview questions and prepare your responses, by preparing and practicing for interviews it can help to ease your nerves.

Network strategically

Much like your CV, it is important to keep platforms such as LinkedIn up to date. By tracking your achievements and professional development, it can show potential employers your commitment to continuous learning.

Networking remains a powerful tool in job searching, connect with people in your industry, including colleagues, alumni and industry professionals to make yourself visible.

Focus on what you can control

Understand that certain aspects of the job search process are beyond your control. Instead of fixating on things you cannot change, concentrate on what you can control; such as refining your skills, networking effectively and completing your applications to the best of your ability.

Job hunting can be emotionally draining, so make sure you set aside a specific time to go through your applications so that it doesn’t overwhelm you. It’s crucial to take breaks from the job hunt to avoid burnout, step away from your computer and take time to recharge when needed.

Remember to manage your own expectations, and understand that rejections are a part of the process. Don’t let setbacks discourage you, use each experience as a learning opportunity to refine your approach. Job hunting can take time, so be patient with yourself and be aware that feedback (even negative feedback) can help you grow and move forward in the future. By implementing strategies and maintaining a proactive approach, you can effectively manage job hunting anxiety.

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Job hunt challenges and how to overcome them

Skills vs Competencies: What are the differences

Why work with a specialist recruitment agency

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Why work with a specialist recruitment agency?

Finding the right talent or the perfect job opportunity can be an arduous task. This is where specialist recruitment agencies step in, offering countless advantages to both job seekers and employers. As a specialist recruiter for the Life Science, Clinical Research and Chemicals sectors, CK Group are focussed on connecting skilled professionals with companies seeking specific expertise, streamlining the hiring process and enhancing the overall recruitment experience for both parties.

Why working with a specialist recruitment agency can be immensely beneficial:

Specialist recruitment agencies, like CK Group, possess a deep understanding of niche industries and sectors, having dedicated teams with industry specific knowledge and insights into current industry trends, market changes and evolving job roles. This expertise gives them a deep understanding of the industry and its unique requirements, enabling them to identify candidates with the precise skill sets and experience needed for success in those roles.

Further to this, the extensive network and database of both job seekers and employers means that they are able to maintain relationships with both top-tier candidates and also have access to a pool of talent that might not be actively searching for jobs but are open to new opportunities.

For employers, specialist recruitment agencies, like CK Group, offer access to a pre-screened talent pool, saving valuable time and resources in the hiring process. Here at CK we have a database of over 250,000 candidates! We are fully compliant, following the required screening and vetting procedures to ensure that the candidates presented meet the qualifications and experience required.

We offer a personalised and bespoke service, tailored to the needs of our clients. Offering guidance and support throughout the recruitment process, from CV optimisation and interview preparation for candidates to understanding the employer’s unique requirements and facilitating the hiring process efficiently.

Partnering with a specialist recruitment agency can significantly enhance the overall experience for both job seekers and employers. By acting as intermediaries, fosters smooth and efficient communication between the candidate and company, it ensures that the needs and expectations of both sides are met.

In conclusion, the specialised expertise, extensive networks, personalised/bespoke services and industry insights provided by specialist recruitment agencies, make them valuable partners in the quest for the right talent or job opportunity.

We have the ability to bridge the gap between employers and job seekers in niche industries, contributing significantly to successful placements and career advancements. Collaborating with a reputable agency can undoubtedly make the journey of finding the perfect match in the job market a more efficient and rewarding experience.

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End of Year Round Up // Reflecting on 2023

As 2023 draws to a close, it’s an important time for CK Group to look back on the milestones, achievements and growth that have marked this year. Through challenges and successes, we have navigated our way through these difficult economic conditions, and still helped to place many candidates in exciting and innovative roles within various global and successful companies.

Let’s take a moment to celebrate and reflect upon the highlights of the past year.

Key Achievements

We have been able to help many candidates find roles in the Life Science and Clinical sectors…

Did you know that 77% of CVs we submit to a job progress to interview? And we’re 167% above the recruitment industry average!

We attended and exhibited at many events, even presenting at a few…

While at the Discovery Park SkillsForward Conference, we gave a talk covering the trends we are seeing and discussed our insights into the current STEM job market in the UK.

We released our own survey reports…

Download your copies of our Clinical Research & Medical Affairs Salary Report and our Life Science & Chemical Job Markey Survey Report.

We celebrated passing our re-accreditation with Investors in People…

CK Group are delighted to have now held our Investors in People accreditation for over 20 years! We want to make sure that CK stays a great place to work, and we always value your feedback.

We’re proud to have received excellent feedback from both clients and candidates, and have continued to be rated ‘Excellent’ on Trustpilot…

Don’t just take our word for it, read more of our Trustpilot reviews here!

Looking Ahead to 2024

Next year we are placing emphasis on specialisation and expertise, with each of our consultants becoming a specialist in their own sector within the Life Science, Clinical Research and Chemicals industries.

As we bid farewell to 2023, we at CK Group express our appreciation to everyone who has worked with us this year. We look forward to embracing the opportunities and challenges that 2024 will bring, continuing to grow and assist you in your job searches or with your company vacancies.

We hope to remain as a market leader in Life Science recruitment in the upcoming year, and aspire to continue to deliver an exceptional and bespoke service to you all throughout 2024!

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Diversity, equality and inclusion

Creating a working environment that embraces diversity, equality and inclusion is crucial for a positive environment where all individuals feel valued, respected and empowered. These principles not only contribute to a harmonious workplace culture, but also significantly impact the overall success of an organisation.

Diversity

Diversity covers differences in race, ethnicity, gender, sexual orientation, age, physical abilities, religious beliefs, socio-economic backgrounds and more. Embracing diversity means recognising and appreciating these differences rather than merely tolerating them. A diverse workforce brings together a variety of perspectives, experiences and talents, which can lead to enhanced creativity, problem-solving and decision-making amongst staff.

Equality

However, diversity alone is insufficient without ensuring equality. Equality in the workplace involves treating all individuals fairly and providing equal opportunities for growth, advancement and development regardless of their backgrounds. This means implementing policies and practices that eliminate biases and barriers, ensuring that everyone has an equal chance to thrive based purely on their abilities.

Inclusion

Inclusion is the active and intentional effort to create an environment where everyone feels welcomed, respected and supported. It goes beyond just having diverse representation, it is to actively involve and value each individual’s contributions. Inclusive workplaces promote collaboration, open communication and create a sense of belonging among employees, leading to higher employee engagement and retention.

How to achieve a workplace that embraces diversity, equality and inclusion:

Education and Training: Implementing diversity training programs can help raise awareness about biases, promote cultural understanding and improve empathy among employees.

Policies and Practices: Reviewing and updating policies to ensure they are inclusive is essential. This may involve revisiting recruitment strategies, pay equity, flexible work arrangements and providing accommodations for diverse needs.

Creating Safe Spaces: Establishing safe spaces where employees can openly discuss concerns, share experiences and offer suggestions without fear of discrimination, help to create that trusting relationship between employer and employee.

Leadership Commitment: Management teams play a key role in driving these initiatives. When leaders demonstrate a genuine commitment to diversity, equality and inclusion, it sets the tone for the entire company.

Measuring Progress: Regularly assessing and measuring progress, be that through metrics or employee feedback, it allows companies to track their efforts and make any necessary adjustments.

Embracing diversity and ensuring equality and inclusion in the workplace, is important for the overall wellbeing of both the employees and the company as a whole. Organisations that value the unique strengths of each individual and prioritise these initiatives, are better equipped to attract top talent, enhance innovation, improve decision-making and have a happier workforce; ultimately helping to drive long-term success.

You may also like to read our Unbiased Hiring with CK Group document.

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RSC 2023 Pay & Reward Salary Survey Report

We’re excited to announce that once again CK Group have sponsored the RSC Pay and Reward survey. With over 4,800 respondents, get a comprehensive overview and analysis of the current chemical sciences industry and what it’s like to work within the sector.

The areas covered were:

  • Income and packages
  • The impact of the cost-of-living
  • Working in the chemical sciences
  • Qualifications and skills
  • Options on current employment and benefits
  • Differing working experiences
  • Diversity and inclusion

Request a copy today to see the varied changes in circumstances for the chemical sciences community through two extremely eventful years.

Click here to visit the RSC website to download your copy.

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Embracing flexible working

In recent years, the traditional concept of a 9 to 5 office job has undergone a significant transformation. With technology advancements and shifting work cultures, the idea of flexible working has gained considerable traction in modern employment.

Flexible working refers to a work arrangement that grants employees the option to work both remotely and site-based. This approach breaks away from the conventional structured hours site-based roles, allowing individuals to tailor their work schedules to better suit their lifestyles, whilst also promoting time on-site to keep communication with their colleagues.

One of the primary driving forces behind the rise of flexible working is technology. The availability of high-speed internet, cloud computing and communication platforms has facilitated seamless connectivity irrespective of location, however, it is still important to have that face to face communication.

The transition to flexible working isn’t without challenges. Organisations need to establish clear guidelines, communication protocols, and support systems to ensure effective coordination and collaboration among team members working remotely. Additionally, maintaining a sense of community and company culture in a dispersed workforce requires intentional efforts from management and staff.

Studies have shown that offering flexibility in work arrangements often leads to higher levels of employee engagement and motivation. This was also shown in our own Life Science and Chemical job market survey, with 64% of our respondents preferring hybrid working. It was also highlighted in our survey report that key factors that influence a move to a new position include remote working, flexible working options and work-life balance. Read more findings from our survey here: https://ckgroup.co.uk/jobmarketsurvey2023/

In conclusion, the embrace of flexible working represents a fundamental moment in the way we approach work. It offers an opportunity to create a more inclusive and adaptable work environment for employees, whilst also enabling businesses to thrive. It’s essential to embrace the potential of flexibility, whilst addressing its challenges to create a harmonious and productive work culture for all.

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Why work life balance is important for both employers and employees

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How to navigate difficult discussions at work

Jonathan Hart-Smith, CK Group’s Chief Executive Officer, attended this year’s PIPA Conference alongside members of our Clinical Recruitment team. We were proud to be one of the speakers at the conference, and Jonathan gave a talk focussing on ‘Difficult Discussions at Work’.

Types of difficult conversations:

Difficult conversations in the workplace can arise from various situations and contexts. These can include:

  • Addressing problems with an employee’s performance, such as missed deadlines or unmet expectations.
  • Mediating conflicts between colleagues, teams, or departments.
  • Discussing disciplinary actions, including warnings, suspensions or terminations due to policy violations, misconduct or repeated poor performance.
  • Negotiating salary raises or bonuses can be sensitive and challenging.
  • Communicating layoffs or company restructuring that might result in job losses or shifts in responsibilities.
  • Addressing personal issues affecting work performance such as health problems, mental health concerns or personal matters.
  • Discussing ethical concerns or breaches of conduct that require intervention or resolution.
  • Providing constructive criticism without demotivating or discouraging an employee.
  • Conversations around diversity, equity and inclusion addressing issues related to bias, discrimination or inclusivity in the workplace – see our unbiased hiring document.
  • Conversations resulting from client or customer complaints due to dissatisfaction with services provided.

What are typical reactions to conflict/difficult discussions?

Negative reactions include:

  • Defensiveness
  • Avoidance
  • Anger and Frustration
  • Shutting Down
  • Stress or Anxiety

Positive reactions include:

  • Openness and Engagement
  • Reflection and Improvement
  • Compromise or Collaboration
  • Seeking further Support
  • Resolution and Growth

What are the benefits of a difficult conversation?

Difficult conversations at work, whilst uncomfortable, can bring about numerous benefits that contribute to successfully maintaining a positive work environment.

  • Conflict Resolution
  • Improved Relationships
  • Better Communication
  • Increased Innovation
  • Personal Growth
  • Positive Company Culture

Read an overview of Jonathan’s talk below for some interesting insights on how to approach difficult conversations:

Choose the right topic to focus on

Use the ‘CPR’ technique and condense your concern into a single focus:

  • Content – It’s happened once, and just needs addressing candidly and respectfully.
  • Pattern – It keeps happening.  You might feel like you are jumping to conclusions, but you will still want to deal with it candidly and respectfully before it becomes a relationship issue. People will often try and drag the conversation back to content as it feels safer here, but remember you can place a ‘bookmark’ if the conversation changes into something else that you really need to address.
  • Relationship – It keeps happening, and is now eroding trust, respect and leading you to doubt the persons competence.

Signs you are having the wrong conversation:

  • Your emotions escalate
  • You walk away sceptical
  • You experience déjà vu

Think about what you want from the conversation

  • What do you want for yourself?
  • What do you want for others?
  • What do you want for the relationship?
  • What do you act like you want?
  • What should you do right now to move towards what you really want?
  • What don’t you want?

Commit to seeking mutual purpose

Recognise why the other person wants a different path, and invent your mutual purpose by using the ‘CRIB’ technique:

  • Commit – To seeking mutual purpose. Try and find something you are both aligned on achieving together e.g. ‘I am willing to commit to this until we can find something that works for us both’.
  • Recognise – Why the other person wants a different path. If it looks like you have different opinions on the issue, aim to understand each other’s point of view. 
  • Invent – Your mutual purpose. We definitely don’t want to create winners and losers, working well together in the long term is what really counts and you don’t want to drive a wedge in that relationship. 
  • Brainstorm – The how. Discuss ideas on how you might be able to get what you both want.

Create a safe environment for the conversation

When you don’t feel safe emotions can take over, making people become defensive and they may misunderstand your intent. You must develop a mutual purpose and show mutual respect.

Signs that the conversation is becoming emotional can be:

  • Silence – Understating or selectively showing opinions e.g. I think it’s a great idea but I am not sure the department will appreciate it.
  • Avoiding – Steering the conversation away from sensitive subjects.
  • Withdrawing – Pulling out of the conversation all together.
  • Controlling – Forcing your views onto others, dominating, interrupting, speaking in absolutes.
  • Labelling – Putting a label on people or ideas to dismiss them under the general stereotype.
  • Attacking – Directly using belittling or threatening behaviour.

To keep the discussion in a safe space:

  • Share your good intent
  • Apologize when appropriate
  • Contrast to fix misunderstanding
  • Create mutual purpose

Ultimately, we need to say what we need to say

Share ideas as to how you might be able to get what you both want by using the ‘STATE’ technique:

  • Share your facts
  • Tell your story
  • Ask for the others path
  • Talk tentatively
  • Encourage testing

Facts form the foundation of a conversation. It is important to remember though, that these are YOUR facts, and you are telling your story based on your facts e.g. Your staff member is repeatedly not doing what you have asked.  You have stated that they did this on occasion a and b and c. Having seen this a few times now, you are starting to wonder why you are doing this and that maybe you don’t trust your judgement and it makes you think they don’t respect you.

You must ask for the other persons view, as well as sharing your perspective and explaining how you see the situation. You must explain that this is your story, not hard fact and restate your purpose, and that you would really like them to share their view.

However, don’t be tempted to water down what you need to share, remember to find out if there are underlying reasons to the issues raised.

Recognise when your beliefs are not helping you

If you find yourself disagreeing with the other persons view, try the ‘ABC’ method:

  • Agree – Find out what you do agree on, perhaps this is your mutual purpose?
  • Build on this – State a point that you agree on, then add your ideas to expend on the point.
  • Compare – Try a tentative but candid opening e.g. ‘I see things differently, let me describe how’ or ‘I come at this from a different perspective, can I share that with you?’.

Stay in control of YOU

You can only control how you handle the situation, but there are ways your behaviour can create a more positive environment for the discussion.

  • Collect yourself – Remember that this situation won’t actually hurt you.
  • Understand – Be understanding, being curious takes control of your adrenaline – why would a reasonable, rational, decent person say what he or she is saying?
  • Recover – Buy yourself some time, maybe a break to reflect? But agree to come back to the conversation.
  • Engage – Look for truth rather than defensively poking holes, and if appropriate come back at a later stage to explain how you are acting on what’s been said. 

Create actions to take away from the discussion

  • Who is involved
  • What actions need to be taken
  • When these actions need to be completed by
  • How you follow up on this

To conclude, handling difficult conversations at work requires a strategic approach centred on empathy and professionalism. It’s essential to prepare by outlining specific points you want to address and considering the other person’s perspective. Choose an appropriate time and setting for the conversation, ensuring privacy and minimal interruptions. Start by expressing your concern or perspective using non-confrontational language and active listening skills to understand their viewpoint. Maintain a calm and respectful tone throughout the discussion, focusing on facts rather than emotions. Encourage open dialogue and seek mutually agreeable solutions while being ready to compromise if needed. Acknowledge emotions and offer support where appropriate, ensuring a follow-up plan or action steps to address the issue positively. After the conversation, reflect on the discussion to learn from the experience and reinforce a constructive work environment based on understanding and respect.

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Taking the Positives from Criticism at Work

Feedback is a crucial component for personal and professional development. While positive feedback can boost morale, constructive criticism plays an equally vital role in growth and improvement. Instead of viewing criticism as a setback, choose to see it as a way to contribute to a more resilient and prosperous professional journey.

Opportunity for Improvement

Criticism, when delivered constructively, provides an opportunity for improvement. It highlights areas that require attention and offers valuable insights into how you can enhance your skills or performance. By embracing this feedback, you can take proactive steps to address weaknesses and refine your capabilities.

Enhanced Self-Awareness

Constructive criticism often brings to light aspects of our work or behaviour that we might be unaware of, allowing you to reflect on your strengths and weaknesses. Accepting criticism requires a level of self-awareness, and by acknowledging our shortcomings, we can then look to improve, leading to personal and professional growth.

Building Resilience

Criticism is an unavoidable part of any professional journey. Learning to handle criticism with grace and resilience is a skill that can significantly contribute to long term success. Viewing criticism as an opportunity to learn and grow helps to develop the resilience needed to deal with the challenges of the workplace with a positive mindset.

Continuous Improvement

In workplaces where feedback is valued and constructive criticism is encouraged, continuous improvement flourishes. When employees feel comfortable giving and receiving feedback, it promotes a work culture that is adaptable and responsive to change.

Strengthens Professional Relationships

How you respond to criticism can significantly impact professional relationships. Instead of taking offense, viewing criticism as a collaborative effort toward improvement can strengthen bonds with colleagues and managers. It demonstrates a commitment to both personal and professional success, and creates a positive and collaborative work environment.

The ability to take the positives from criticism is a skill that can set individuals on a path to success. By seeing criticism as a chance to improve, developing resilience, and promoting continuous learning, it can help to overcome career challenges. Embracing criticism isn’t a sign of weakness, but a testament to a growth-orientated mindset that guides a fulfilling and successful career.

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