Customer Service Specialist - GREEK

CK Group are recruiting for a Customer Service Specialist - Greek speaking, to join a global pharmaceutical company, based in Chester on a contract basis for 12 months.

This is a multilingual role. Applicants must speak English and Greek fluently. 

Salary:

£17.00 per hour.

Customer Service Specialist Role:

• Receive orders and enter them in SAP system after performing validations on order.
• Inform customers in case of quality issues related to product, recalls, or put on hold situations.
• Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs.
• Monitor all open orders until completion and address exceptions.
• Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool.

Your Background:

• Be fluent in English and Greek.
• Previous working experience in a customer service role, dealing with emails and calls.
• Ability to use SAP (SD module) and other customer service applications.

Company:

Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.

Location:

This role is based at our clients site in Chester. Hybrid working will be allowed 50% onsite / 50% remote.

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 107167 in all correspondence.

Please note: 

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.