Supply chain customer service analyst

CK Group are recruiting for a Supply Chain Customer service analyst to join a company in the pharmaceutical industry on a contract basis for 6 months.

Salary:

Paying up to £19.15 per hour on a PAYE basis

Supply chain customer service analyst role:

• Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.
• Direct support & liaison with Company Sales Teams.
• Processing supply orders.
• Provide first line administration support including payment & accounting administration.
• Payment dispute resolution handling.
• Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including “Business Objects”, “Tableau” and “Excel”.
• Improvement projects supporting distribution of medicines across the UK.

Your Background:

• Must have experience in customer services role, ideally supply chain related.
• Beneficial to have undergone customer service training.
• High learning agility.
• Flexible and able to stay calm under pressure.
• High level of communication skills, able to demonstrate empathy, professionalism.

Company:

Our client is one of the largest pharmaceutical companies in the world. They focus on finding answers for some of the world's most urgent medical needs.

Location:

This role is based at our clients site in Basingstoke.

Apply:

For more information, or to apply for this Supply chain customer service analyst please contact the Key Accounts Team on 01438 870011 or email pharmacontracts@ckagroup.co.uk. Please quote reference 148 124.

It is essential that applicants hold entitlement to work in the UK.

Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.