Service Manager

CK Group are currently recruiting for a Service Manager, on behalf of a medical diagnostic company.

Location:

This role will be based at their site in Gateshead and is a permanent role with Mon-Fri daytime working hours.

Salary:

Competitive (depending on experience)

The Role:

The successful candidate will lead and develop a skilled team of service engineers, working closely with the Technical Support Team to ensure all customer issues are resolved efficiently and within key performance targets.

This is primarily a site-based role, with travel for emergency cover and support estimated to be less than 25%. International travel will be required more than UK travel.

Responsibilities:

• Plan, coordinate, and schedule all preventive maintenance and repair visits
• Act as a forward-facing point of contact for customers and distributors
• Provide direct and remote service support within the UK and internationally
• Ensure emergency breakdown response within 24 hours (Mon–Fri)
• Lead, train, and develop the service team to meet performance goals

• Minimum 2 years’ experience as a Service Manager or Team Leader in a technical service environment
• Proven track record managing and developing customer-facing service teams
• Strong understanding of electronics, mechanics, and software (qualification or relevant experience required)
• Medial diagnostics experience would be advantageous

It is essential all applicants hold entitlement to work in the UK. Please quote job reference 161902 in all correspondence.

INDCH