Medical Information Customer Experience Specialist
CK Group are recruiting for a Medical Information Customer Experience Specialist, to join a company in the Pharmaceutical industry, at their site based in Tadworth, on a contract basis for 9 months.
Salary:
PAYE - £19.49 to £21.00 per hour or Umbrella - £21.84 to 23.30 per hour
Medical Information Customer Experience Specialist Role:
- Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines .
- Provide response in customer’s local language using approved resources in English.
- May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation
Your Background
:- Degree in a life science/healthcare field required.
- 1-2 years of medical information or relevant work experience, preferred
- Customer Service experience, preferred
- English language and Finnish language (C2, mother tongue)
- Strong oral and written communication skills
Company:
Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.
Location:
Tadworth. This is the UK Commercial HQ. The site has over 320 acres with around 800 employees, who work across the biopharmaceutical and consumer businesses or in one of the business support functions (such as finance or HR). The site also serves as a hub for some of the company’s European business operations.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote reference 113 576.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.