Med Info Customer Experience Specialist

CK Group are recruiting for a Medical Information Associate, to join a company in the Pharmaceutical industry, at their site based in Tadworth, on a contract basis for 6 months.

Salary:

Hourly £19.00-£21.00 PAYE or £21.00-£23.30 Umbrella.

Medical Information Associate Role:

• Research and respond to inquiries received via multiple channels including phone, email, webform, live chat or postal mail, within the required timelines and standards.
• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
• Identify and report adverse events and product quality complaints within required timelines.
• May support a therapeutic area team with secondline activities including escalation management and content creation.

Your Background:

• Degree in a life science/healthcare field required.
• Previous experience of medical information or relevant work experience, preferred.
• Customer Service experience, preferred.
• Strong oral and written communication skills.
• Understanding of the regulatory and compliance issues relating to the medical function.

Company:

Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.

Location:

This role is based at our clients site in Tadworth.

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote reference 110 598.

Please note: 

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.